[Box Backup] Does windows client handle exchange server files

[E.W. Peter Jalajas]

Hi Chris,

Yes, I believe, but am not sure, that the complaints I've gotten from
customers were due to box backup having started backing up a large
business-active file before the customer opened the file, and thus the
customer couldn't open the file for a long time and was frustrated.  

Yes, I agree re Exchange.  On my customers server, it is not being
backed up with box backup at the moment, and I need to do so somehow. 
I'll report back my resolution.

Thanks,
Pete

--- Chris Wilson <chris@qwirx.com> wrote:

> Hi Pete,
> 
> On Tue, 31 Oct 2006, E.W. Peter Jalajas wrote:
> 
> > Maybe this is obvious, but please also be careful of the converse:
> > that is, not only can box backup not backup a file that is locked
> in
> > use, but also, your customers cannot open a file that is being
> backed
> > up by box backup if box backup gets to that file first.
> 
> This should not happen unless the application tries to open the file 
> exclusively (and fails, because Box Backup is still reading it). I
> haven't 
> checked, but perhaps Microsoft Office does this.
> 
> > This lock-out problem is particularly problematic because, it
> seems, the 
> > more important business files are frequently quite large and thus
> the 
> > customer is locked out of them for very long and frustrating
> periods of 
> > time, usually at the worst possible moment.  Exchange would fall
> into 
> > that, and that is on my list to work on, when time permits.
> 
> Doesn't Exchange keep its data files open the whole time that it's 
> running? If so, then unless you stop or restart Exchange, Box Backup
> would 
> never have a chance to open the files in the first place.
> 
> > Maybe shadow copy is really the generic solution to this problem; I
> > have to look into that more.
> 
> I think that VSS is the answer to both problems.
> 
> Cheers, Chris.
> -- 
> _ ___ __     _
>   / __/ / ,__(_)_  | Chris Wilson <0000 at qwirx.com> - Cambs UK |
> / (_/ ,\/ _/ /_ \ | Security/C/C++/Java/Perl/SQL/HTML Developer |
> \ _/_/_/_//_/___/ | We are GNU-free your mind-and your software |
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