[Box Backup] Unable to restore (old version) of a file

[Chris Wilson]

Hi Micha,

On Mon, 10 Aug 2009, Micha Kersloot wrote:

> ehh help!

I'll try :)

> I'm trying to restore an previous version of a file (picture in this 
> case) but it ends with an error. Client side:
[...]
> bbackupquery "cd /mima/Fotos/b03/" "get -i 00004336 1.jpg" "quit"
[...]
> WARNING: Exception thrown: ConnectionException(Conn_TLSReadFailed) at
> SocketStreamTLS.cpp(377)

Sounds like an error on the server side.

> And on the server:
> Box Backup (bbstored)[3807]: NOTICE: Login from Client ID 0x00000004 Read-only

Please could you provide timestamped logs so that I can see if these 
messages happened at the same time:

> Box Backup (bbstored)[3807]: Sending stream, size 15433
> Box Backup (bbstored)[3807]: ERROR: FileStream: called with invalid file handle
> Box Backup (bbstored)[3807]: WARNING: Exception thrown:
> CommonException(OSFileOpenError) at FileStream.cpp(117)
> Box Backup (bbstored)[3807]: Connection statistics for BACKUP-4: IN=168
> OUT=21807 TOTAL=21975

Also, what version of Box Backup are you running on the server?

> So is my file lost?

It shouldn't be, this sounds like a fixable bug, but it may take some 
patience to get your file back. In the mean time, you might like to 
download the encrypted version with the "getobject" commmand, to ensure 
that it doesn't get deleted by housekeeping (or ensure that you have 
plenty of free space to the soft limit of your account).

Cheers, Chris.
-- 
_____ __     _
\  __/ / ,__(_)_  | Chris Wilson <0000 at qwirx.com> - Cambs UK |
/ (_/ ,\/ _/ /_ \ | Security/C/C++/Java/Ruby/Perl/SQL Developer |
\__/_/_/_//_/___/ | We are GNU : free your mind & your software |