[Box Backup] Failed to setup location

[Chris Wilson]

Hi Pete,

On Wed, 25 Jul 2007, E.W. Peter Jalajas wrote:

> It seemed to work fine, got about 17GB stored (very quickly over 
> client-side FIOS!), but a few days later I noticed that no new files 
> were being added, and then the logs show we started getting the "Failed 
> to setup location" error.  Client and server logs below.
>
> I don't think it should be trying to setup that location, because it 
> already exists with lots of files in it.
>
> That location is a mapped drive from another server on which we have 
> full control rights.  It may contain mapped locations below it (links to 
> other servers in the network), which I know is a no-no, but I don't 
> think that's our problem.  We actually see the .lnk file in the 
> bbackupquery backuplocation root, but we've deleted that file/link to 
> try to fix the problem, to no avail.  It could be that one or more bad 
> files are being copied into that backup location via an automated 
> script, but a look in the top directory showed all the files to be owned 
> by the domain admin with full control rights.
>
> We tried to rename that BackupLocation by appending a "2" to its name, 
> but that didn't help.
>
> So there is something wrong with that directory, but we don't know where 
> to look for the problem.

I think you're right. I'm surprised that no additional errors are logged. 
I'll have to test backing up mounted drives (I assume that J:\ is mapped 
from a network server?) and add some more debugging code when I have time. 
Sorry about this error. Does any older client work better for you?

> Any suggestions?
>
> Should I submit a bug that the logs give us no clue as to what is wrong 
> with the location (and maybe that the error message is misleading)?

I don't think the error is misleading, what makes you think that? I know 
that it doesn't give enough information in this case. Please do file a bug 
report about that.

Cheers, Chris.
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