[Box Backup] Failed to setup location

[Chris Wilson]

Hi Pete,

> We just discovered the same problem on another client server (with Box 
> Backup 1781 installed on Windows Server 2003; we can't backup from a 
> share, with the same error messages re "No such file or directory").

That's not what I see below, did you mean something else or did you see 
another error message?

> Failed to stat location: Z:\Admin: Permission denied
...
> Failed to open 'Z:\Admin': The network name cannot be found. (67)
...
> At another customer, we have a version 784 client backing up from a 
> remote share no problem, so something broke sometime after 784.

In that case, please could you try 784 at the locations where you're 
having problems? And if it works, please could you try intermediate 
versions to find out where the problem appeared? (you don't have to 
install them, just download them and run from the command line).

> We tried changing the remote share Path line in bbackupd.conf to 
> lowercase, we started getting some weird network errors (109, 67).  Are 
> you handling case correctly when parsing the Path line?

It should be case insensitive. But you said you were already getting an 
error 67. How did it change when you changed the case? And are you really 
getting Error 109, ERROR_BROKEN_PIPE, and in what context? i.e. what is 
the exact error message?

> (We tried various combinations of Box Backup on Windows 2000/Windows 
> 2003 with the shared drive on those same OSs, but didn't learn anything. 
> The one that is working happens to have version 784 running on Win2K 
> backing up from a share on Win2K3.)

So did you already try 784 on this machine and it worked?

> Maybe this is a DNS/NetBIOS problem?  We stumbled across this page:
> http://support.microsoft.com/kb/875441
>
> See the section on "Method 1: Increase the value of the LmhostsTimeout 
> registry entry" If you think it might help, let me know and we can try 
> to experiment with that.

I don't think it's likely, but please feel free to give it a try. Is the 
SMB server local or remote to the client running bbackupd?

> Sorry, but I think that this is a showstopper for 0.11

I agree, and fully intend to fix it as soon as I can figure out what's 
going on. Your help is much appreciated as always.

> (if it's not simply operator error on my part).

I doubt that :-)

Cheers, Chris.
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